EMT Practice Test

1. Question Content...

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Question1: When creating an external trunk, what protocol(s) can be selected? (Choose three.)

Question2: You can add more than one outbound route to the contact center.

Question3: What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

Question4: You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

Question5: Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

Question6: Where do you configure the Auto Invite setting to send email invites automatically when users are added?

Question7: Which feature is used to share a document of size 1 GB size through chat?

Question8: How many types of Genesys Cloud Contact Center Licenses are available?

Question9: Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

Question10: What additional functionality does Communicate brings to Genesys Cloud?

Question11: Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

Question12: Which statement is true regarding chat rooms in Genesys Cloud?

Question13: Where can you find people in your organization and add external contacts to the organization?

Question14: You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

Question15: What is the maximum file size that a user can upload into Genesys Cloud Documents?

Question16: What are the ways that you can place a call through Genesys Cloud? (Choose two.)

Question17: You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)